http://adage.com/cmostrategy/article?article_id=134848
While the article is not an holistic assessment of the industry's marketing practices and just focuses on the "existing customer" bit , those in the know are aware that the sophistication extends to understanding and using non-traditional touch-points to drive brand switching efficiently.
Time for some in the marketing industry to re-assess their view on tobacco marketeers, look beyond 30" TVC /conventional touch-points ( though in certain categories and countries, TV still is perhaps the most efficient and effective media), and connect with people who have been building and growing FMCG brands without mass-media for over a decade now.
If one disregards WHAT is being marketed and purely focus on HOW the marketing is being done, it will be easier to see the light.













